List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Meet human resource requirements | 1.1 Identify skills needed to implement broking services support system 1.2 Identify number, type and location of service support personnel required, including specialist consultants 1.3 Attain and retain consultants with specialist skills as required 1.4 Recruit or assign required human resource support as appropriate |
2. Implement training required to achieve service system | 2.1 Identify cost-effective training requirements proactively to support service implementation 2.2 Develop training programs to achieve required service support outcomes 2.3 Implement training programs in cost-effective and timely way 2.4 Undertake evaluation and review of training programs against requirements on regular planned basis |
3. Implement information support system | 3.1 Establish information distribution and access needs 3.2 Determine range of information types to be collected, processed and stored 3.3 Identify and obtain suitable information support technology to meet needs 3.4 Establish measures to monitor efficiency of information systems 3.5 Store information to enable efficient access |
4. Implement operational procedures | 4.1 Establish specifications for operational procedures 4.2 Design procedures to ensure effective workflow achieves required service support targets 4.3 Specify measurable performance standards 4.4 Assign tasks and duties to appropriately trained and skilled personnel 4.5 Establish and monitor control measures on regular basis 4.6 Design operational procedures so that adjustments can be made in response to control information |
5. Establish supplier relationships to achieve service support requirements | 5.1 Identify availability and suitability of suppliers who can meet service support requirements within legislative requirements 5.2 Establish criteria to enable effective evaluation of supplier services 5.3 Assess available suppliers against criteria to determine suitability 5.4 Establish and communicate terms of appointment of suppliers to achieve service support requirements |
Evidence of the ability to:
conduct reviews of organisational resource and systems requirements to identify gaps in support systems for the provision of broking services
manage the implementation of recruitment plans, training programs, information systems and operational procedures required to support broking services
establish effective processes to appoint and manage external suppliers
undertake evaluations of the support systems on a regular basis and make adjustments where required.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
explain the analysis and application of relevant features of industry legislation, codes of practice and compliance requirements in the provision of broking support systems
explain the impact of current insurance market and policy on the execution of the broking service support system
outline the use of research methods to identify resource needs and limitations
outline the role of organisational policy and procedures, and underwriting guidelines and authorities, in the execution of broking support systems
discuss analysis of the industry market position relative to the product and/or line of business on the design of broking service support systems
outline the impact of marketing principles on the design of support systems
explain the role of training and the application of training principles in the design of broking support systems.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance broking field of work and include access to:
common office equipment, technology, software and consumables
organisational records
organisational policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.